Answered on: December 8, 2022
Client
I booked a car at the Amsterdam Train Station but need to cancel it and get a refund please? Can you cancel for me please?
Agent
OK, I see you just booked?
Client
Yes, I just booked but see now I need a Credit Card to leave the deposit at pick up. I could not collect the car.
Agent
Let me have a look at your booking, one moment please. The pick up is TODAY ? Did you already go to the rental desk?
Client
Yes, but they won't accept my Debit Card. I didn't know I would need a Credit Card when I made the booking.
Agent
Information about which card is accepted can be found on the website in 2 ways:-
Agent
If you have a Credit Card, the rates will be lower and the choices of vehicle will be greater. If not:- Some suppliers accept Debit Cards. The card must have a MasterCard or VISA logo and your name embossed (raised) on the front. It cannot be a pre-paid card. From a tablet, PC or Lap-Top :- On the search results page (where the available car photos are displayed), scroll down the left-hand side menu at the bottom you may see a tick box, to filter out suppliers who do not accept Debit. From a mobile:- On the search results page (where the available car photos are displayed), at the top of the page you see a blue “ Filter “ button, click on it and a choice of filters is shown. Click on the filter option “ Cards accepted at pick-up “ (if available), click “ Both Credit and Debit Cards “, click “ Done “, finally click “ Apply “ to filter out suppliers who do not accept Debit.
Agent
And finally to answer your question: there will be NO refund as the cancellation or no-show fee is greater then the rental amount you paid online and because you try to cancel within 48 hours before pick up and in your case when the rental already have started.